Terms of service

Terms of Service

Effective Date: 04/10/2023

Welcome to Essex Bespoke Jewellery. Please carefully review these Terms of Service ("Terms") before using our website and services. By accessing or using our website and services, you agree to abide by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Services:

1.1. Eligibility: You must be at least 18 years old to use our services and make purchases.

1.2. Account Creation: To make purchases and access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials.

2. Ordering and Payment:

2.1. Product Information: We strive to provide accurate product information, but we do not guarantee the accuracy of descriptions, pricing, or availability. We reserve the right to correct errors or omissions.

2.2. Payment: You agree to provide accurate and complete payment information when making a purchase. We accept payment methods as specified on our website.

2.3. Order Acceptance: Your order is subject to acceptance by us, and we reserve the right to refuse or cancel orders at our discretion. In the event of order cancellation, we will refund any payment made.

3. Shipping and Delivery:

3.1. Shipping: We offer shipping options as specified on our website. Shipping times may vary based on location and product availability.

3.2. Risk of Loss: Once the product is shipped, the risk of loss or damage passes to you. We are not responsible for lost or damaged items during shipping.

4. Returns and Exchanges:

4.1. Non-Custom and Non-Bespoke Items: We offer a 14-day exchange policy for non-custom and non-bespoke items. See our Return and Refund Policy for details.

4.2. Custom and Bespoke Items: Custom-made and bespoke items are non-returnable and non-refundable.

5. Privacy:

Your use of our services is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. Intellectual Property:

6.1. Content: All content on our website, including text, images, graphics, and logos, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without permission.

6.2. Trademarks: "Essex Bespoke Jewellery" and our logo are registered trademarks. You may not use our trademarks without permission.

7. Limitation of Liability:

To the extent permitted by law, we disclaim all warranties and liability for any damages arising from your use of our website and services. Our maximum liability is limited to the purchase price of the product.

8. Governing Law:

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms:

We may update these Terms at any time without notice. The updated Terms will be posted on our website with a revised effective date. Your continued use of our services constitutes acceptance of the revised Terms.

10. Contact Us:

If you have questions or concerns about these Terms, please contact us:

enquiries@essexbespokejewellery.com

These Terms of Service were last updated on 04/10/2023.